Program Coordinator – Sale Consultant Program

ARE YOU OUR MATCH?

Generation Thailand is not the typical not-for-profit organization that you could imagine. Instead, we’re a global and fast-growing start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals tcoming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. Working at Generation is more than just a job: it is an opportunity to drive social impact globally. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

POSITION OVERVIEW

The Training & Learning Coach is instrumental to the successful delivery of these programs as they help develop the skills instructors need to execute their sessions effectively. By observing and providing feedback on instructors’ sessions, coaches impact hundreds of learners as they seek to further their careers. We are seeking a talented full-time Instructional Coach to lead our instructors’ professional development and perform other tasks essential to our team. To be considered for the role, you should be innovative and adaptable with a strong growth mindset. You should’ve demonstrated experience in an educational setting before, and are looking for a challenging and strategic role. You should have some experience in online learning preferably.

The Training & Learning Coach will report to the Curriculum Training & Learning Product Manager/Lead or Senior Training and Learning Coach (during the time of absence) and will work in collaboration with the global curriculum and instruction team, operations staff, training partners, instructors and the broader Generation Thailand staff.

Type of employment: Full-time employment position for 1-year (with possibility of extension, subject to funding)

Working Environment: This position is based in Bangkok, Thailand. Working arrangement is flexible (able to visit the office at least twice a week).

Start Date: As soon as possible

This position is not eligible for visa sponsorship.

Interested candidates should apply and submit a motivational letter, comprehensive CV, expected salary and details of at least 2 referees to nitchakan.promla@generation.org with cc. to contact-th@generation.org

To be successful you'll need:

University degree in any fields, preferable in education, social science, communication, or hospitality- related field
Minimum of 3 years of demonstrable experience in program management, program coordination, organizing in-class and virtual teaching and/or training, and monitoring of program activities
Background in career counseling, recruitment, partnerships management, or other relevant fields is a plus
Prior experience either in the customer service or familiarity with the EV industry will be preferred
Fluency in Thai and good command of English (written and spoken)
Knowledge of employability of youth and disadvantaged groups in Thailand context is desirable

Also you should be/have:

An extrovert who enjoys working with people and has a passion for supporting job
seekers of all ages to get a job
An excellent communicator and can customize her/his communication to a diverse
learner group
The ability to remain calm in adverse situations, and can prioritize learner interest and
well- being above all
Comfortable with speaking to a large group of learners with different backgrounds, and
making ad-hoc presentations to explain complex messages to learners in a simple way
Detail oriented and a task master mindset to plan and execute learner facing activities
effectively
Comfortable to work on digital tools, such as Microsoft Office Suite (open to tak
additional training for tools like Salesforce, Power BI, and etc.) and digital marketing
platforms
A self-starter and takes end to end ownership of tasks assigned; open to asking for
help where required and can collaborate extensively across the organization
Ideal candidate has knowledge of issues and the players in the skills training landscape
Ideal candidate will possess some work experience with community-based programs and/or non-profit organizations targeted disadvantaged population

What you'll do:

Learner Recruitment

Work with program and marketing and communication team to design learner recruitment strategic plan, marketing, and community outreach
Screen and shortlist suitable applicants for owned cohorts/programs
Process applications for owned programs in a timely manner by screening and shortlisting applicants according to our internal recruitment framework
Update applicant data on Generation Salesforce platform in a timely manner

Learner well-being

Collaborate with the program team and prepare learner communication and instance management plan for every cohort
Establish a warm and supportive relationship with every learner through formal and informal touchpoints (e.g. office hours, lunch with learners etc.)
Lead the troubleshooting of learner concerns and issues, and escalate where required to the program team, instructors, and mentors
Encourage peer support among learners to resolve common concerns, and connect them with the larger Generation alumni community where required
Monitor learner well-being through data collection and facilitate the well-being check in activity to support learner according to their needs

Co-curricular activities

Collaborate with the program team and prepare the co-curricular activities calendar for every cohort
Prepare and execute key activities such as welcome to Generation sessions, learners onboarding, placement orientation, mentorship introduction, employer-learner matching process, and employer networking (collaborate with the Program manager to align on key messages and outcomes for each activity)

Mentorship coordination

Collaborate with the program team to align on the mentorship activities for each cohort
Develop a deeper understanding of all learner’s strengths and areas of support needed and collaborate with volunteer mentors to execute personalized support to learners
Manage regular check-ins with volunteer mentors and learners during and after the bootcamp, and escalate key concerns/issues highlighted to the program team

Placement support

Prepare graduates for employment post programs through employability supports such as resume writing, interview practice, job search, etc.
Manage learners’ aspirations to ensure that they secure the career they want in an environment suitable for the learners
Support learner on the job application process following up the tailored placement solutions
Coordinate with stakeholders and acquire relevant resources to support the learners on securing employment

Data and reporting

Maintain all learner data for select cohorts in standard format on Generation Salesforce portal
Regularly update the data systems with latest information on learners (up to 6 months from graduation) and provide on demand reports on learner progress

Additionally, the program coordinator may need to take on ad-hoc responsibilities delegated by Country Program Lead, typically related to learner facing work or general coordination of program specific activities/events.

About Generation

Generation is a global employment nonprofit network that supports people to achieve economic mobility so they can change their lives. We train and place adults into careers that would otherwise be inaccessible and seek to improve how education to employment systems function. Generation launched in 2015 and consists of a global hub and a network of in-country affiliates that span countries. To date, Generation has more than graduates who have earned more than in wages, and works with more than employers, implementation partners, and funders.